FAQ


GENERAL INFORMATION
 

When can I expect my order to ship?
Most orders take 1-3 days to process, this does not include transit time. If your order includes a personalized item, processing will take 5-7 days.

Are out-of-stock items restocked?
Most of our items are limited time only, so once they are out of stock, they are gone forever! If the item will not be restocked, they will be taken off the website. 

What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact us at peachmeshop@gmail.com and we will take care of it.

How do I review the status of my order?
Sign into your account and review your order history. 

Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Can I use multiple promo codes on one order?
No, unfortunately Promo Codes cannot be combined with any other offers. 

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RETURNS AND EXCHANGES

We want you to love what you ordered! If you are not satisfied with your purchase, you can either return your order for a full refund or exchange it for another item. Returned or exchanged products must be in the brand new, unworn, and in the condition you received them and in the original box and/or packaging. 

How long do I have to return an item?
All returns must be made within 10 days of the purchase date.

Do I have to pay anything to return my items?
All shipping charges must be paid by the buyer. 

How will I receive my refund?
Once the return has been received and approved, you will receive your refund via the same means used to make your purchase. 

When will I receive my refund?
As soon as we receive the returned items, we will refund the appropriate amount back to your account. Remember that payments to your credit card always depend on your bank/building society. Refunds take approximately 5-7 business days.

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SHIPPING

Most orders take 1-3  days to process, excluding weekends and holidays. Your order will be shipped Standard USPS First CLass Service unless you select an alternative. 

How long will my order take to arrive?
Delivery times depend on the type of delivery selected. Standard deliveries, 5-7 working days and express deliveries, between 1 and 2 working days.

How much do I pay for delivery service?
How much your shipping cost depends on what type of delivery service you choose at check out.

Can I track my order?
Yes. You will receive an e-mail with a tracking number when your order has been shipped.

Do you offer international shipping?
Yes! We ship worldwide.  We want everyone to have a taste of Peach Me jewelry!